Can't find the device via Bluetooth?
-
Power on the device
Make sure the device is plugged in and powered on. It won’t appear if it’s off or only running on backup batteries. -
Enter pairing mode
Check if the green light is softly blinking — that means the device is in pairing mode.
If not, press and hold the Wi-Fi button for 8 seconds to re-enter pairing. -
Turn on Bluetooth & Location on your phone
Both are required for setup. (You can disable Location after pairing.) -
Stay close to the device
Keep your phone within 15 feet (5 meters) during pairing. -
Check app permissions
Go to your phone’s settings and ensure the app has Bluetooth and Location permissions enabled.
💡 Tip: Restarting your phone or turning Bluetooth off and on can also help refresh the connection.