Can't find the device via Bluetooth?

  1. Power on the device
    Make sure the device is plugged in and powered on. It won’t appear if it’s off or only running on backup batteries.

  2. Enter pairing mode
    Check if the green light is softly blinking — that means the device is in pairing mode.
    If not, press and hold the Wi-Fi button for 8 seconds to re-enter pairing.

  3. Turn on Bluetooth & Location on your phone
    Both are required for setup. (You can disable Location after pairing.)

  4. Stay close to the device
    Keep your phone within 15 feet (5 meters) during pairing.

  5. Check app permissions
    Go to your phone’s settings and ensure the app has Bluetooth and Location permissions enabled.

💡 Tip: Restarting your phone or turning Bluetooth off and on can also help refresh the connection.